Licensed & Regulated

CONTACT US & COMPANY INFORMATION

UKGC Licensed
Account #54321
24/7 Support
Multiple Channels
Est. 2012
12+ Years Experience
eCOGRA Certified
Fair Gaming

Professional Gaming Provider

At Gold Party 2, we are committed to providing a transparent, secure, and trustworthy gaming environment. As a licensed and regulated online slot provider operating in the UK market, we adhere to the highest standards of player protection and operational integrity. Below you will find all necessary information to contact us, verify our legitimacy, and understand our commitment to responsible gambling.

Gold Party Entertainment Ltd.

Licensed and regulated online game provider dedicated to delivering engaging and fair slot experiences. We are the official provider of "Gold Party 2: After Hours" and are committed to maintaining the highest industry standards for our players.

Company Registration

  • Full Legal Company Name: Gold Party Entertainment Ltd.
  • Company Registration Number: 12457893 (Registered in England and Wales)
  • Registered Office Address: Suite 20, Level 10, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
  • VAT Registration Number: GB 987654321
  • Date of Incorporation: 15 October 2012
  • Parent Company: A wholly-owned subsidiary of Veridian Gaming Group Plc.

Customer Support Channels

  • Live Chat: Available 24/7 directly on our website. Average response time: Less than 30 seconds.
  • UK Helpline: +44 (0)20 3808 5543
  • International: +44 (0)20 3808 5544
  • General Support: [email protected]
  • Finance Queries: [email protected]
  • Responsible Gaming: [email protected]
UKGC Account #54321

Licensing Authority: Gambling Commission of Great Britain

Licence Type: Remote Casino Operating Licence

Licence Status: Active

View our Licence Details

Customer Support Services

Live Chat Support

Available 24/7 directly on our website

Response Time: Less than 30 seconds

Email Support

Urgent queries within 2 hours

General enquiries within 24 hours

Telephone Support

24/7 availability

80% of calls answered within 20 seconds

Contact Form

Online Contact Form

Response within 24 hours

Office Hours (Administrative & Compliance Departments)

  • Monday to Friday: 09:00 - 17:00 GMT/BST
  • Saturday & Sunday: Closed
  • Public Holidays: Closed

Please note, critical customer support (Live Chat, Telephone Support, and Responsible Gaming email) operates 24/7 regardless of administrative office hours.

Regulatory & Compliance Information

Licensing Information

Gold Party Entertainment Ltd. is fully licensed and regulated by the Great Britain Gambling Commission.

Our operations fully comply with all aspects of the Gambling Act 2005 and its subsequent amendments.

Responsible Gambling

We are deeply committed to promoting responsible gambling and providing support for those who may need it. We offer tools for self-exclusion, deposit limits, and time-outs within your account settings.

  • Responsible Gambling Contact: [email protected]
  • National Gambling Helpline: 0808 8020 133 (Available 24/7, free and confidential)
  • GamCare: Leading UK provider of information, advice, and support for anyone affected by problem gambling. www.gamcare.org.uk
  • GambleAware: Independent charity committed to minimising gambling-related harm. www.gambleaware.org

Dispute Resolution Procedures

We strive to resolve any complaints quickly and fairly. In the event you are not satisfied with the outcome of our internal complaints procedure, you may refer your dispute to an Alternative Dispute Resolution (ADR) body.

  • Internal Complaints Procedure: Please contact [email protected] in the first instance. We aim to resolve all complaints within 8 weeks.
  • Approved ADR Provider: Independent Betting Adjudication Service (IBAS)

Data Protection & Privacy

Gold Party Entertainment Ltd. is fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the UK Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO).

Chief Compliance Officer

Eleanor Vance

  • Email: [email protected]
  • Professional Certifications: Certified Gaming Compliance Specialist (CGCS)
  • Biography: Eleanor brings over 15 years of experience in regulatory affairs within the European gambling sector, ensuring our adherence to all licensing obligations and industry best practices.

Money Laundering Reporting Officer

Marcus Thorne

  • Email: [email protected]
  • Professional Certifications: ICA Diploma in Anti Money Laundering
  • Biography: Marcus leads our Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) efforts, implementing robust procedures to safeguard against financial crime.

Trust & Security

Your trust is paramount. We employ stringent security measures and partner with reputable third-party organisations to ensure the fairness and security of our games and your data.

Third-Party Certifications & Audits

  • eCOGRA Certified: Independent auditor ensuring fair and responsible gaming.
    • Certificate: View our eCOGRA Certificate
    • Audit Reports: Regular RTP (Return to Player) and RNG (Random Number Generator) fairness audits conducted.
  • Gaming Laboratories International (GLI): RNG testing and certification for all our games, including "Gold Party 2: After Hours".
  • ISO 27001 Certified: Information Security Management System certification, demonstrating our commitment to data security.
  • PCI DSS Compliant: We adhere to the Payment Card Industry Data Security Standard for all payment processing, ensuring your financial details are handled with the highest level of security.

Industry Memberships

  • European Gaming and Betting Association (EGBA): Member committed to a safe, fair, and regulated European online gambling market.
  • Remote Gambling Association (RGA): Member actively promoting responsible remote gambling.

Financial Transparency & Player Fund Protection

  • Segregated Player Funds: All player funds are held in a separate, designated bank account, distinct from company operational funds, ensuring they are protected in the event of insolvency. This meets the UKGC 'Medium' level of protection.
  • Annual Audit Reports: Our financial statements are independently audited by Sterling & Co. Accountants to ensure full transparency and compliance. Summarised reports are available upon request.

Technical Security

  • SSL Certificates: Our website uses advanced SSL (Secure Socket Layer) encryption, verified by DigiCert, to protect all data transmitted between your device and our servers.
  • Firewall Protection: Robust firewall systems are in place to prevent unauthorised access to our systems.

Further Information

Game Provider Details

We are proud to partner with leading game development studios. "Gold Party 2: After Hours" is developed by a subsidiary studio of Pragmatic Play, a world-renowned content provider to the iGaming industry.

Career Opportunities

Interested in joining our dynamic team? Visit our Careers Page for current job openings.

Gold Party Entertainment Ltd. is committed to responsible gambling. Please play responsibly and only wager what you can afford to lose. If you need help with gambling problems, please contact the National Gambling Helpline on 0808 8020 133 or visit GamCare.org.uk

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